Customer Service Freelance

Job Summary

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Primary responsibilities

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Answer questions about  terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.