Dedicated Agents for E-commerce Cash on Delivery Order Confirmation via Call or Whatsapp

We are seeking dedicated and reliable agents to assist with confirming Cash on Delivery (COD) orders for our e-commerce business. The primary responsibility will involve contacting customers via phone calls or WhatsApp messages to verify their orders and delivery details. This role is crucial for minimizing Return to Origin (RTO) rates and ensuring a smooth customer experience. Agents must possess excellent communication skills and attention to detail. Experience in customer service or telemarketing, especially within an e-commerce context, is highly valued.