Bdc Appointment Setter for Automotive Dealership

We are looking for a motivated, results-driven a Spanish and English-Speaking BDC Appointment Setter to join our team. The ideal candidate will be responsible for contacting prospective and existing customers, following up on leads, and scheduling appointments for our automotive dealerships.

Key Responsibilities

- Make outbound calls to prospective and existing customers in Spanish and English.
- Follow up with leads generated through our website, marketing campaigns, and other channels.
- Schedule appointments for customers interested in purchasing or inquiring about vehicles.
- Respond to customer inquiries professionally and promptly.
- Maintain accurate customer records, call notes, and appointment details in our CRM.
- Follow established call scripts, workflows, and follow-up procedures.
- Confirm scheduled appointments and follow up with customers to improve show rates.
- Meet daily productivity targets and weekly appointment quotas.
- Coordinate with the sales team to ensure a smooth handoff of qualified leads.

Performance Targets and Quotas

The successful candidate is expected to meet the following minimum performance targets:
- 80 outbound calls per day
- 5 appointments booked per day

Performance will be monitored through CRM records, call activity, appointment bookings, and adherence to established workflows.

Qualifications

- Native in Spanish and fluent in English, with strong verbal communication skills.
- Previous experience in appointment setting, telemarketing, customer service, sales, or BDC operations.
- Automotive dealership experience is preferred.
- Comfortable making outbound calls and handling customer objections.
- Familiarity with CRM systems and lead management.
- Strong organizational skills and attention to detail.
- Reliable internet connection, a quiet working environment, and a good-quality headset.
- Ability to work independently and consistently meet performance targets.