Bilingual English/Spanish Customer Support & Order Assistance Representative

We are looking for a reliable, friendly, and proactive Bilingual English/Spanish Customer Support Representative to join DTF Town, a U.S.-Based custom printing company.

This is a long-term remote position focused on helping our customers successfully place orders, understand our website, and receive ongoing support.

main responsibility

the most important part of this position is:

teaching and guiding customers step-by-step on how to place an order on our website.

Many customers may need assistance with choosing products, uploading artwork, understanding the ordering process, or completing their purchase. You will guide them clearly and patiently until they are comfortable placing their order.

customer communication

our support system allows us to communicate with customers through:

phone calls
live chat / messaging
voice communication
video calls when necessary
visual guidance when customers need help

you must be comfortable communicating directly with customers using these methods.

RESPONSIBILITIES
Teach customers how to place orders on our website
Call customers proactively and ask if they need assistance
Follow up with customers regarding their orders
Help customers complete unfinished or difficult orders
Assist with artwork uploads and product selection
Explain our products and services clearly
Help customers with shipping, pickup, order status, and general questions
Provide visual or video assistance when necessary
Answer incoming customer calls
Make outbound customer support calls
Provide live chat and message support
Follow up with customers after support is provided
Identify customer needs and recommend the correct solution
Handle customer concerns politely and professionally
Escalate complicated situations to management when necessary
Learn our website, products, policies, and full ordering process
english requirement

strong english is mandatory.

You do NOT need to be a native English speaker, but you must be able to:

Understand U.S. Customers clearly
Speak confidently on the phone
Explain instructions step-by-step
Write professional messages
Communicate naturally and politely
Understand customer questions without difficulty

Fluent Spanish is also required.

ideal candidate

we are looking for someone who is:

friendly
patient
polite
professional
helpful
proactive
comfortable speaking with customers
good at explaining things simply
comfortable making outbound calls
comfortable with video support when necessary

experience with customer service, call centers, e-commerce, shopify, aircall, live chat, or virtual assistance is a plus.

work requirements

you must have:

reliable computer
good-quality headset and microphone
quiet working environment
stable high-speed internet
reliable availability during scheduled working hours
work schedule

3:00 pm – 11:00 pm houston / central time

6 days per week

compensation

fixed monthly compensation: $750 usd per month.

Please only apply if you are comfortable with this compensation and the required work schedule.

This is intended to be a long-term position for the right person.

when applying, please include
your country and city
your customer service experience
your english level
your spanish level
experience working with u.S. Customers, if any
Whether you are comfortable making outbound customer calls
Whether you are comfortable with live chat and video calls
E-commerce or Shopify experience, if any
!!!! Confirmation that you are available from 3 pm–11 pm houston/central time, 6 days per week !!!!
confirmation that you accept the $750 usd monthly compensation

please include a short voice or video introduction in english so we can evaluate your spoken english.