Dedicated Bilingual Virtual Assistant for Home Improvement Company

Bellarosa Home Improvements is seeking a highly motivated, energetic, and proactive Virtual Assistant to join our growing team. We are a home improvement and handyman services company based in Richmond, Virginia, and we require a reliable "right hand" to assist with daily operations and customer communications. This full-time role is crucial for maintaining efficient workflows and ensuring excellent client satisfaction. We are looking for an individual who can anticipate needs and take initiative.

Key Responsibilities:
*  Customer Support: Handle incoming calls and emails from both English and Spanish-speaking clients, providing professional and friendly assistance.
*  Scheduling: Efficiently manage our team’s calendar, coordinate appointments for estimates, and diligently follow up on project statuses to ensure timely completion.
*  Coordination: Serve as a vital link between our office, our field technicians, and our valued customers, ensuring smooth communication and operational flow.
*  Administrative Tasks: Perform essential data entry, manage leads within our CRM system, and prepare basic documents as needed.

Working Hours (Richmond, VA Time - est/edt):
*  monday to friday: 8:00 am – 5:00 pm.
*  Saturdays: Occasional availability may be required based on workload.
*  Total: This is a full-time commitment.

Candidate Requirements:
We are looking for someone who is not just reactive but proactively identifies and addresses tasks. The ideal candidate will possess:
*  Language: 100% Bilingual (Fluent English & Spanish) – Native or near-native level proficiency is essential for effective communication with our diverse client base.
*  Resourcefulness: A proven problem-solver capable of finding solutions independently.
*  Proactivity: Demonstrates initiative to improve existing processes and workflows.
*  Learning Speed: A fast learner, particularly with new software and CRM systems.
*  Communication: Maintains a friendly, professional, and clear phone presence.
*  Reliability: Must have a stable internet connection and a quiet, dedicated home office environment.