Experienced Brand Customer Service Manager for E-commerce Operations

We are seeking an experienced Brand Customer Service Manager to lead and optimize our customer support operations for a fast-growing e-commerce brand. This pivotal role involves handling high-level customer interactions, managing complex disputes, overseeing team performance, and ensuring a premium customer experience across all touchpoints. The ideal candidate will be operationally strong and a true leader capable of building, training, and managing a high-performing customer service team. Key responsibilities include managing customer inquiries, addressing payment-related issues and chargebacks, and continuously improving customer service processes. We offer a competitive hourly rate with performance-based bonuses, the opportunity to grow into a long-term leadership role, and direct impact on team structure and processes within a fast-scaling e-commerce environment. Candidates should have a minimum of 5 years of experience in customer service, proven experience with high-end or premium brands, and a strong background in e-commerce operations. Excellent written and spoken English, strong leadership and team management skills, and a highly structured, accurate, and detail-oriented approach are essential. The ability to train, onboard, and improve team members is crucial. Availability to work 7 days a week with flexible hours is required.