Experienced Customer Support Specialist Fast-Growing E-commerce Brand/Dropshipping (Spanish Market)

We are an ambitious and fast-growing e-commerce company with a primary focus on the Spanish market. We are looking for a dedicated, proactive, and highly experienced Customer Support Specialist to join our team.

This is not your average customer support job — we want someone who goes above and beyond, thrives under pressure, and is looking for long-term growth within our organization. The position will be parttime to start with: totally around 6-8 hours per week.

Your responsibilities will include:

- Managing customer communication across multiple channels: email, live chat, and phone support (occasionally).
- Delivering fast, empathetic, and solution-oriented service to our customers.
- Helping to optimize and document processes (SOPs, KPIs) together with our current customer support lead.
- Taking full ownership of your work, working independently and showing initiative.
- Being available on weekends (rotating schedule possible once new hires are onboarded).

Requirements:
✅ Native in Spanish and fluent in English (spoken and written)
✅ Mandatory: Proven hands-on experience with Shopify
✅ Mandatory: available on Saturdays and Sundays
✅ Mandatory: Customer service experience at established e-commerce brands or dropshippers.
✅ Experience working with CRM/helpdesk tools like Freshdesk, Zendesk, Gorgias, or similar
✅ Ability to handle pressure, multitask, and communicate with empathy
✅ Willingness to grow with the company — we offer real career advancement opportunities for top performers
✅ Availability to work flexible hours, including some weekends
✅ Mandatory: Ability and commitment to work according to European time zones (Central European Time, CET)
✅ No strict 9-5 mentality — we are looking for someone highly driven and responsible

Bonus points if you have experience:

- Working for a DTC (direct-to-consumer) brand or a major dropshipping operation
- Handling voice support
- Contributing to team processes and helping implement SOPs

💡 IMPORTANT:
To ensure you've read this carefully, please include your favorite ice cream flavor in your application message. Applications without this will not be considered.

What we offer:
✨ A fast-growing company with real potential for career progression
✨ A role where you can take full ownership and grow into a team leader position if you perform
✨ A dynamic and international environment
✨ Flexibility in working hours and remote work from anywhere (but during CET hours)

We are specifically looking for talent based in Latin America or Spain for this role.

Are you the A-Player we're looking for?