Latin America-Based Client Success and Account Manager for Ongoing Support

We are seeking a dedicated Latin America-based freelancer to provide ongoing client success and account management support. The ideal candidate must be fluent in English and available to work during US Central business hours (40 hours per week). This is a long-term engagement focused on nurturing and expanding our client relationships.

Key Responsibilities Include:
* Managing relationships with US-based clients.
* Ensuring follow-up on all commitments and client needs.
* Identifying opportunities to expand existing accounts and drive growth.
* Assisting with the collection of overdue invoices.
* Onboarding new partners and ensuring smooth transitions.
* Negotiating terms and contracts with clients and partners.
* Maintaining accurate and up-to-date records in our CRM system.
* Proactively resolving any performance issues to ensure client satisfaction.

Preferred Experience:
* Proven background in B2B account management.
* Strong experience in customer success roles.
* Familiarity with collections processes.
* Expertise in lead generation and affiliate marketing strategies.
* Knowledge of digital advertising principles and practices.