Portuguese-Speaking Costumer Success Manager for Homeexchange Brazil

At HomeExchange, we believe there is a different way to travel. As the world
leader in home swapping with over 550,000 homes in 187 countries, we foster a
community based on trust and hospitality. We are looking for a versatile
freelancer to grow and support our Brazilian market through direct sales and
dedicated member care, in Portuguese.

Your Responsibilities
Your mission will be fully focused on driving conversions and providing
personalized support to our Brazilian and Portuguese-speaking community,
mainly through phone calls.

● Conversion & Renewals: Make outbound calls to qualified leads and
members to encourage sign-ups and membership renewals (no cold
calling).
● Personalized Support: Respond to inquiries via phone and email, in
Portuguese, guiding users through profile creation and their first exchange
searches.
● Feedback Loop: Report user insights to our Marketing and Product teams to
improve the member experience.

Desired Profile
● Bilingual Portuguese/English: You must be fluent in Portuguese with
excellent communication skills.
● Sales & People Person: Experience in B2C support or sales. You are
comfortable on the phone, full of energy and naturally enjoy meeting new
people.
● HomeExchange Enthusiast: Being an active user of the platform is a massive
plus!
● Comfortable with New Technologies: You are at ease with new
technologies and web tools, and are quick to adapt to new platforms and
systems.

Conditions
● Status: Freelance contract.
● Volume: Approximately 20-25 hours/week, dedicated to Customer
Success (calls, emails, etc.).
● Flexibility: Flexible hours, though a significant portion should be dedicated
to peak calling times.
● Start Date: September 2026.

We look forward to collaborating with you to develop our wonderful community
in Brazil!