Virtual Admin Assistant for E-commerce Logistics & Operations

We are seeking a highly organized and proactive Virtual Administrative Assistant to manage the logistics and operational aspects of our e-commerce store. Our operations span between Arizona, USA, and Mexico, requiring a keen understanding of both national and international shipping processes.

The primary responsibilities will include:

Order Processing: Efficiently handle incoming orders, ensuring accuracy and timely preparation for dispatch.
Quality Control: Implement and maintain quality checks for products before shipping to ensure customer satisfaction.
Shipping Management: Coordinate national and international shipments, including preparing documentation, liaising with carriers, and optimizing shipping routes.
Tracking and Delivery: Monitor all shipments, provide customers with tracking updates, and proactively address any potential delays.
Claims and Disputes: Manage claims and resolve disputes with shipping companies regarding lost, damaged, or delayed packages.
Simple Accounting Tracking: Maintain basic financial records related to orders, shipping costs, and claims, using tools like Microsoft Excel.

The ideal candidate will possess strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment. Experience with e-commerce platforms and logistics coordination is highly valued.