Virtual Customer Service Representative / Assistant


Evaluating bids
Description:
Virtual Customer Service Representative

general summary:
a sharp and energetic worker to join our team. Candidates should be interested in technology, know how to review and assess documents, and have a general understanding as many areas of commerce and industry as possible. Success in this position will require detailed research skills, good writing and editing skills, as well as excellent critical analysis and problem solving.
The ability to identify key issues, break them down into manageable steps, and assemble those steps into a clear and achievable process will be a significant part of this role.

The role requires excellent communication and personal time management skills. The ability to work through instructions with little or no supervision is sought, as are the abilities to commit to and deliver against timelines, and adapt to changes in requirements quickly and efficiently.
We perform a range of duties for the firm including, data entry, typing, research, customer assist, sales and sales contacts.
core functions:
-    typing skills minimum 35 wpm, strong writing and editing skills, ms office expert
-    analysis and reporting of study and research to the standards set out.
-    Legible and well-presented reporting of research
-    Responsibility for ensuring that research is conducted to an agreed standard and in the specified protocol.
-    Ensure to deliver customer service online with excellence 
QUALIFICATIONS:
-    Ability to manage time effectively and capable at multi-tasking
-    Must be determined to achieve the task target efficiently.
-    Web and internet familiar and skilled.
-    Capable of producing work effectively alone or teamed with others
-    Aptitude at the relevant work
-    Excellent interpersonal and communication skills
-    Thorough, precise, punctual, honest, committed.
-    Microsoft Office - Word, Excel & Outlook (experience in Google products, such as Docs and Sites, is a plus)
-    Web and internet familiar and skilled.
-    Capable of producing work effectively alone or teamed with others
-    Ability to work well with a diverse group of people
-    Willingness to work as directed, with or without supervision
-    Aptitude for the work role.
-    Must possess subject matter expertise or content knowledge relevant to the work.
-    Aptitude and knowledge of data analysis and data management techniques.
-    Aptitude in leading research and preparing reports.
-    Aptitude in process analysis, evaluation, and experimental research design activities
-    Strong quantitative and qualitative skill
-    Ability to think strategically about issues and programs
-    Excellent ability to communicate
-    Strong writing and editing skills
-    MS office capable
-    Ability to communicate well in any/ some of English/Spanish/Russian
-    Typing speed is at least minimum of 35WPM
-    Ability to work under pressure.

Please apply with full CV. All applicants considered.
No exclusions to acceptability, all applicants welcome.
Some training possible for selected applicants.

Thank you

Category: Admin Support

Editing Sales Customer Service Data Entry Research Time Management Typing Management

Less than USD 10 / hour

Budget

Hours required: Not specified

33

Bids

35

Interested freelancers

Published: 6 years ago

Project duration: 1 - 4 weeks

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