Customer service associate

Sobre este projeto

Aberto

1. Maintains customer relationship by responding to inquiries; documenting actions.
2. Prepares for customer inquiries by studying products, services, and customer service processes.
3. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses;
gathering and researching information; assembling and forwarding information; verifying customer’s
understanding of information and answer.
4. Records customer inquiries by documenting inquiry and response in customers’ accounts.
5. Improves quality service by recommending improved processes; identifying new product and service
applications.
6. Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.

Contexto Geral do Projeto

Candidates from USA, Canada and Australia are prioritized

Categoria Suporte Administrativo
Subcategoria Atenção ao cliente
Tempo requerido Mais de 20 horas
Isso é um projeto ou uma posição de trabalho? Um projeto
Disponibilidade requerida Conforme necessário

Prazo de Entrega: Não estabelecido

Habilidades necessárias

CRM Serviço ao cliente Data Entry Manipulação de E-mail Investigação Assistente Virtual Atenção ao cliente

Sobre este projeto

admin-support / customer-support

Aberto