Customer Service Manager

We are looking for an experienced Customer Service/Office Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an highly efficient manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities:
Improving customer service experience, create engaged customers and facilitate organic growth
Taking ownership of customers issues and following problems through to resolution
Setting a clear mission and deploying strategies focused towards that mission

Requirements and skills
Proven working experience as a Customer Service/Office Manager
Experience in providing customer service support
Proficiency in English
Ability to think strategically and to lead
Strong client-facing and communication skills