I need a customer service representative

Hello!

I'm looking for a native English speaker who, in the first instance, can help handle incoming customer service emails and inquiries. Your role can be expanded to cover other areas of business admin, such as invoicing and call handling and general VA responsibilities.

We are into cryptocurrency, established in 2018, and operating out of California. You'd be working alongside other admin personnel.

The role is remote and full-time at the moment (let's say 10 hours a week to begin with, although this is a bit of a guesstimate) but we really want to establish a lasting arrangement with you. By taking over aspects of our customer service you're going to boost our customer relations.

We're really strongly customer focussed and detail orientated. It's important that you share these values.
Here's an example of what I mean:
A customer contacts us with a general question about how to register on the platform.

They have challenges but you go out of your way to probably register them, and provide them with their details.

Great communication is as important as what we do. We want our interactions with our customers to be memorable. You’ll be playing a crucial role in making this happen.



All incoming chatl communications are managed via Tidio. All order management is handled via our Order admin. You’ll therefore have little need to the dashboard directly.



Examples of tasks:
- Deal with customer email enquiries.
- Quote for bespoke work (we have an online calculation tool which makes this straightforward)
- Ensuring no customer query goes unanswered for more than 24 hours (dependent on the days you choose to work, obviously)
- Flagging issues of concern

You’ll be a great fit if…
- You’re not afraid to ask questions, challenge established processes and suggest better ways of doing things
- You’re able to deal with disgruntled customers by putting yourself in their shoes
- You want to be a part of helping to grow a successful company
- You want to learn and grow your knowledge around business
- Crap customer service drives you up the wall