Bilingual Executive Assistant & Roofing Insurance Coordinator

Matrix Home Pros Contracting LLC is seeking a highly organized and proactive Bilingual Executive Assistant and Roofing Insurance Coordinator for a long-term, remote position. We specialize in residential and commercial roofing and remodeling services in El Paso, TX, and surrounding New Mexico areas.

Responsibilities include:
- Answering incoming calls, emails, and messages in both English and Spanish.
- Providing daily operational support to company owners.
- Scheduling roof inspections, estimates, meetings, and home visits.
- Organizing customer information, contracts, proposals, and various paperwork.
- Managing leads, projects, and customer records efficiently within Leap CRM.
- Preparing preliminary estimates based on approved pricing guidelines.
- Organizing roofing insurance claims, including photos and documentation.
- Following up with clients and insurance providers for routine claim updates.
- Tracking the status of pending, denied, and underpaid claims.
- Coordinating effectively with project managers and submitting daily reports.
- Independently managing multiple tasks and consistently meeting deadlines.

Required Qualifications:
- Fluency in both English and Spanish is essential.
- Proven experience in U.S. Roofing, construction, restoration, or insurance claim administration.
- Hands-on experience with Leap CRM or other roofing CRMs such as JobNimbus, AccuLynx, or Roofr.
- Exceptional customer service, organizational, multitasking, and communication skills.
- Demonstrated ability to work autonomously and handle confidential records with discretion.

Preferred Qualifications: Direct experience with Leap CRM, Xactimate, or insurance supplement processes.

This is a remote position, welcoming international applicants. The role offers a pay rate of $4 USD per hour, paid biweekly, for approximately 30 hours weekly, Monday through Friday. Performance bonuses ranging from $15 to $75 per qualifying signed contract will be awarded after the customer deposit clears. Please note that insurance duties are strictly administrative and do not involve settlement negotiations or policyholder representation.

We are looking for a reliable, proactive professional eager to grow with our company in a long-term capacity.