Bilingual Virtual Assistant & Dispatcher for Daily Operations (En/Es, Ai-Powered)

We are seeking a highly efficient and tech-savvy Virtual Assistant and Dispatcher to manage critical daily operations. This role involves handling ticketing systems, processing online building permits, completing administrative tasks, and facilitating real-time communication with customers and field crews. The ideal candidate will be proficient in leveraging AI tools like Google Gemini to enhance speed and efficiency in drafting communications and managing tasks. Full training on our specific scheduling software, Workits, will be provided.

Key Responsibilities include:
*  Providing fast support by monitoring and responding to incoming customer texts and emails within a 30-second timeframe.
*  Coordinating daily with field crews in Spanish, relaying job details and tracking parts used.
*  Managing Workits software, which includes logging parts, updating customer tickets, calculating daily billing, and handling light collections.
*  Submitting and tracking building permit requests through various local building inspector web portals.
*  Completing essential morning administrative tasks efficiently between 7:00 am and 11:00 am mountain time.

Qualifications and Requirements:
*  Demonstrated ability to communicate effectively in both English (for US customers) and Spanish (for field crews).
*  Expertise in using AI tools, such as Google Gemini, to significantly accelerate the drafting of emails, texts, and other administrative duties.
*  Strong proficiency with Google Workspace applications (Docs, Sheets, Gmail) and comfort navigating diverse web portals.
*  Commitment to guaranteed availability and focused work during the 7:00 am – 11:00 am mt daily schedule, ensuring strict response time adherence.

Freelancers interested in this opportunity should confirm their fluency in both English and Spanish, describe their experience using AI tools like Google Gemini for task acceleration, detail any prior experience with online permit submissions or field crew coordination, and confirm their availability for the specified hours and hourly rate. We are looking for this to develop into a full time roll and increase the hourly rate.