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Bilingual Virtual Assistant – Full-Time Customer Service for Queens Party Hall

Published on the March 07, 2025 in Admin Support

About this project

Open

Join Our Fun & Fast-Paced Team!

We are looking for a Virtual Assistant to join our growing family of 7 busy event spaces! If you love talking to people, can juggle multiple tasks, and thrive in a team setting—this might be the perfect job for you.

📅 Position Details:
Full-Time, Remote
Must be available nights & weekends (we’re open 7 days a week)
Must be fluent in English & Spanish
Work with a supportive team of managers, sales reps, and owners
☎️ What You'll Be Doing:
Answer 50-80 incoming calls daily (RingCentral)
Respond to customer inquiries via phone, text, email & WhatsApp
Schedule client tours and viewings of our venues
Provide general information and details about our event spaces
Deliver top-notch customer service—you are often the first impression of our business!
Convert leads into bookings and assist clients with follow-up questions and requests
Collaborate with our on-site teams to ensure smooth operations
Keep detailed notes and track client interactions in our systems
Master the ins and outs of the event space business
🛠 Tools We Use:
RingCentral (calls, texts, voicemails)
Google Workspace (Gmail, Docs, Sheets, etc.)
Jotform (forms & lead management)
WhatsApp (client communication)
💡 What We’re Looking For:
Outgoing, friendly, and FUN personality—we love people who love people!
Strong attention to detail (small things matter here)
Ability to multi-task without missing a beat
Team player who’s comfortable working closely with different departments
Quick learner with a desire to grow within our company
Previous customer service, sales, or hospitality experience is a huge plus!
Stable internet connection & quiet workspace
🚀 Why Work With Us?
Work from home with a dynamic, supportive team
Be part of a company that's been thriving for over 18 years
Help people plan important moments like weddings, birthdays, and celebrations
Room to grow within our business (we love promoting from within!)
We value positivity, communication, and having fun while getting the job done

Project overview

We are a family-owned and operated business with over 18 years of experience providing affordable, do-it-yourself event spaces across Queens and Brooklyn, NY. Our 7 unique venues host a wide range of celebrations, from weddings and birthdays to baby showers and corporate events. We pride ourselves on offering flexible, welcoming spaces where our clients can bring their own vision to life. With a dedicated team focused on customer service, we’re committed to making every event smooth, successful, and memorable. We are seeking a Full-Time Bilingual Virtual Assistant to support our busy event space business. This role is essential to our daily operations, as you will be the first point of contact for potential and current clients across 7 event venues. We need someone who is fluent in English and Spanish, has excellent communication skills, and thrives in a fast-paced, customer-focused environment. You will handle a high volume of incoming calls, texts, and emails, provide information about our venues, schedule viewings, and assist with client requests and general admin tasks. The ideal candidate is outgoing, detail-oriented, organized, and able to multi-task while delivering exceptional customer service. You will work closely with our managers, sales reps, and ownership team to keep our booking process running smoothly. We are open 7 days a week, so nights and weekends are required as part of the regular schedule.

Category Admin Support
Subcategory Virtual Assistant
Is this a project or a position? Project
Required availability Full time

Project duration More than 6 months

Skills needed