Experienced Bilingual Virtual Assistant for Residential Property Management

We are a residential property management company in Southern California seeking an experienced, organized, and bilingual Virtual Assistant to manage tenant communications and administrative tasks for our 90 rental units across 9 properties in Orange County and Los Angeles. This is a part-time remote position, approximately 20 hours per week, with strong potential for long-term growth. We are looking to hire immediately.

Responsibilities will include:
*  Answering live inbound tenant calls transferred from our AI phone system during California business hours.
*  Monitoring and responding to tenant text messages in a shared inbox.
*  Creating maintenance work orders in Buildium when tenants report repair issues.
*  Coordinating with vendors by text to schedule and confirm repair appointments.
*  Assisting with prospective tenant inquiries and leasing communication.
*  Keeping tenant records and work orders organized and up to date in Buildium.

Requirements for this role:
*  Fluency in both English and Spanish, written and spoken, is essential for effective communication with our diverse tenant base.
*  Prior experience in property management, real estate, or tenant-facing customer service is required.
*  Comfortable learning and utilizing property management software like Buildium, VoIP platforms such as Quo, and Google Workspace tools.
*  Availability Monday through Friday, 8am to 5pm Pacific time.
*  Must have reliable high-speed internet and a quiet, professional workspace suitable for live calls.
*  Demonstrated professional phone presence and strong written communication skills in both English and Spanish.

This role offers an excellent opportunity to become an integral part of our team and contribute to efficient property operations.