Lia - Virtual Assistant (Back Office) – Immediate Start / Urgent Hire

Start: Immediate
Time zone: Canary Islands (GMT+1 – Daylight Saving Time)
Location requirement: Only candidates from Latin America (LATAM) who can adapt to the Canary Islands time zone.
Modality: 100% remote
Rate: USD 5 per hour

Rotating shifts in October (subject to change in November):
03:00 – 11:00
19:00 – 03:00

🎯 Role Description
The Back Office team centralizes communication with guests, suppliers, and internal departments, ensuring 24/7 continuous, efficient, and empathetic support.
Your mission will be to maintain operational coordination and guest experience quality, working remotely alongside the Front Office and other departments.

🔧 Main Responsibilities
Respond to messages via WhatsApp Business, Booking, email, and phone.
Resolve guest inquiries related to access, reservations, payments, or incidents.
Prepare and send daily reports (Housekeeping, check-ins/check-outs).
Log incidents and updates in internal systems and control sheets.
Maintain clear communication with Front Office, Reservations, and housekeeping/maintenance teams.
Leave detailed end-of-shift reports to ensure operational continuity.

⚙️ Mandatory Requirements
Residence in LATAM, with full adaptability to Canary Islands time zone (GMT+0).
Immediate and full availability for rotating shifts.
Proven experience in customer service, hospitality, or remote support.
Native Spanish and English Advanced
Strong command of digital tools (Gmail, Excel, Mews, Keibell, or similar).
Personal equipment and stable internet connection.
Excellent self-management, communication, and accountability.

💡 We Especially Value
Experience in digital hospitality and multichannel guest service.
A proactive, empathetic, and problem-solving mindset.
Ability to work under pressure and follow procedures with precision.

📩 How to Apply
If you meet all the requirements and are available to start immediately, please submit:
Your updated CV,
A short paragraph describing your experience in remote assistance and hospitality, and
Your availability schedule (in GMT+1 – Daylight Saving Time)