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Looking for a Friendly and Reliable Customer Service Agent (Fr/En)

Published on the April 23, 2025 in Admin Support

About this project

Open

We are looking for a professional, friendly, and reliable customer service agent to handle daily client inquiries via email and live chat. The ideal candidate speaks both French and English fluently, is detail-oriented, and knows how to keep clients happy with clear, polite communication.

Your responsibilities will include:
    •    Responding to customer emails and chat messages
    •    Solving basic issues or forwarding requests to the right team
    •    Following up on open cases
    •    Writing clear and well-structured messages
    •    Keeping track of customer interactions

Requirements:
    •    Fluent in French and English (written)
    •    Good communication and typing skills
    •    Available 5 days a week, ideally during business hours (can be flexible)
    •    Experience with basic tools (Gmail, Google Docs, etc.)

Project overview

Our company is expanding and receiving more client inquiries through our website and email channels. To maintain high customer satisfaction, we are hiring a remote customer service agent who can provide friendly, timely, and accurate responses in both French and English. The goal is to ensure that every client feels supported and informed, while helping us manage the growing volume of messages efficiently. The selected freelancer will work closely with our small, dynamic team and may be trained on specific tools or procedures as needed.

Category Admin Support
Subcategory Customer Support
Is this a project or a position? Project
Required availability Part time

Project duration 3 to 6 months

Skills needed

CRM Skype Customer Service Sales Microsoft Excel Virtual Assistant Customer Support

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