Remote Medical Receptionist / Patient Care Coordinator for Us Podiatry Practice

We are seeking an experienced Remote Medical Receptionist / Patient Care Coordinator based in Latin America to support a busy U.S. Podiatry practice. The ideal candidate has prior experience working with a U.S. Medical office and is comfortable communicating with patients by phone throughout the day. This role requires a strong, friendly, and professional phone presence, along with excellent spoken and written English.

Responsibilities include:
- Answering and returning patient calls promptly.
- Scheduling, rescheduling, and confirming appointments efficiently.
- Following up on voicemails and unresolved patient requests to ensure timely resolution.
- Verifying insurance eligibility and benefits accurately.
- Following up on referrals, authorizations, imaging reports, and medical records.
- Documenting all patient communication accurately in the Electronic Health Record (EHR) system.
- Communicating effectively with pharmacies, insurance companies, imaging centers, and referring offices.
- Monitoring outstanding tasks and ensuring their completion.
- Escalating urgent or clinical concerns appropriately to relevant staff.
- Helping to maintain an organized provider schedule.

Requirements:
- Prior experience working in a U.S. Healthcare or medical office setting.
- Excellent spoken and written English communication skills.
- Strong, friendly, and professional phone presence.
- Solid knowledge of medical terminology.
- Proven experience with scheduling and EHR systems.
- Insurance verification experience is preferred.
- Highly organized, dependable, proactive, and capable of working independently.
- Availability to work during U.S. Eastern Time business hours.
- Spanish fluency is considered a significant advantage.