Virtual Front Desk Receptionist for Patient Services (Full-Time)

We are seeking a dedicated and professional Virtual Front Desk Receptionist to be the first point of contact for our patients via video calls. This full-time role (40 hours/week, Monday-Friday) requires an individual who can provide exceptional customer service, manage patient appointments efficiently, explain insurance benefits clearly, and accurately collect patient payments. Your enthusiasm and professionalism will be crucial in creating a positive experience for our patients.

Job Responsibilities Include:
* Providing the highest level of customer service to all patients and visitors.
* Greeting patients and visitors in a welcoming and professional manner via video calls.
* Scheduling and managing patient appointments.
* Updating and maintaining patient information accurately in our EMR system.
* Collecting copays and other patient payments.
* Explaining insurance benefits to patients in an understandable way.
* Answering patient questions and providing guidance as needed.
* Processing patient intake forms.
* Assisting with other administrative tasks as required to support the team.

Job Requirements:
We are looking for an organized, detail-oriented, and hard-working individual with proven experience in customer service and administrative responsibilities. The ideal candidate must genuinely enjoy helping others, as this is the core focus of our business. Candidate must also possess:
* Excellent verbal and written communication skills.
* The ability to multitask effectively and collaborate well with team members.
* Comfort working in fast-paced environments.
* Strong phone skills, including familiarity with complex or multi-line phone systems.
* A professional work environment with minimal background noise.
* Proficiency in Microsoft Excel.
* A patient and empathetic attitude.
* A great eye for detail.
* The ability to maintain strict confidentiality of patient records.