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Customer Service Management

Published on the March 11, 2024 in Admin Support

About this project

Open

Our ecommerce company is looking for an Administrative Agent for the management of our daily Ecommerce operations.
TASKS
- Customer service management via FreshDesk (English)
- Management of Paypal & Stripe disputes via web platforms (English)
- Management of the orders via Excel (English)
- Weekly Reporting CUSTOMER: nb of cases processed & disputes processed & disputes in progress VS week -1 (English)
- Monthly Reporting CUSTOMER: nb of cases processed & disputes processed & disputes in progress VS week -1 (English)
SKILLS
- Excel / FreshDesk / Shopify
- English: written

Project overview

We are an e-commerce company selling on US market.

Category Admin Support
Subcategory Customer Support
Time required More than 20 hours
Is this a project or a position? Project
Required availability As needed

Delivery term: Not specified

Skills needed

CRM Skype Customer Service Shopify Admin Assistant Microsoft Excel Virtual Assistant Customer Support

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