Pablo - Remote Back Office Specialist for 24/7 Hospitality Support

We are seeking a dedicated Back Office Specialist to centralize communication with guests, suppliers, and internal departments, ensuring continuous, efficient, and empathetic support 24/7. Your mission will be to maintain operational coordination and guest experience quality, working remotely alongside the Front Office and other departments. This role requires full-time, immediate availability for rotating shifts.

Main Responsibilities:
* Respond to messages via various communication channels including business messaging platforms, booking systems, email, and phone.
* Resolve guest inquiries related to access, reservations, payments, or incidents.
* Prepare and send daily reports (e.g., Housekeeping, check-ins/check-outs).
* Log incidents and updates accurately in internal systems and control sheets.
* Maintain clear and proactive communication with Front Office, Reservations, and housekeeping/maintenance teams.
* Provide detailed end-of-shift reports to ensure seamless operational continuity.

Mandatory Requirements:
* Residence in Latin America (LATAM) with full adaptability to the Canary Islands time zone.
* Immediate and full availability for rotating shifts.
* Proven experience in customer service, hospitality, or remote support roles.
* Native Spanish and advanced English proficiency.
* Strong command of digital tools, including email clients, spreadsheet software, and internal management systems (e.g., Mews, Keibell, or similar).
* Must possess personal equipment and a stable internet connection.
* Excellent self-management, communication, and accountability skills.

We Especially Value:
* Experience in digital hospitality and multichannel guest service.
* A proactive, empathetic, and problem-solving mindset.
* Ability to work effectively under pressure and adhere to established procedures with precision.