Remote Admin & Bookkeeping Assistant (Xero) for Australian Cleaning Business

We are a family-run cleaning company in Brisbane, Australia, with 12 trained in-house cleaners looking after more than 100 regular homes, short-stay rentals and offices. Our promise to clients is "same team, every visit", and our admin is what keeps that promise.

rate: usd 6-10 per hour depending on experience.
HOURS: 25 hours/week to start, growing to 30-35. Monday to Friday, 8:00am-1:00pm Brisbane time (aest, utc+10). You must be available during these hours.
TYPE: Long-term, ongoing. 2-week trial period.

what you'll do

admin and customer service (about 15-17 hrs/week)
- create and send weekly invoices in xero from completed jobs, and follow up overdue payments
- manage the booking calendar: reschedules, cancellations and new bookings (our operations supervisor approves cleaner changes)
- reply to client emails and messages in clear, friendly australian english using our templates
- answer new enquiries quickly and book first cleans from our price list

bookkeeping support for our accountant (about 5-6 hrs/week)
- enter bills and receipts into xero and prepare bank transactions for approval
- prepare payroll hours from our scheduling system for review
- keep the cash record sheet up to date and prepare a simple month-end summary
- you will never make payments or have bank access

growth (from month 2)
- ask happy clients for google reviews and send satisfaction surveys
- follow up leads and past clients, and keep our crm (hubspot) tidy

you have
- excellent written and spoken english (you will talk to australian clients)
- at least 1 year using xero (or quickbooks, and willing to learn xero quickly)
- at least 1 year in admin, customer service or bookkeeping for a service business
- a reliable computer, stable internet with backup, and a quiet, private place to work
- strong attention to detail - invoices must be right every time

nice to have: experience with cleaning, home services or property management businesses; hubspot or google workspace; spanish (our field team speaks spanish).

how to apply
in your proposal, include:
1. A short note (5-8 sentences) telling us why you are a good fit and which accounting software you have used
2. Your country and time zone, and confirmation you can work 8:00am-1:00pm Brisbane time
3. Start your proposal with the words "Same team, every visit" so we know you read the whole post

Shortlisted applicants will do a short paid test task (1-2 hours) and a video interview. The successful applicant signs a confidentiality and data-protection agreement before starting.