Bilingual Operations & Marketing Assistant for Us Client Support

MANDATORY: You must attach a 60-second voice recording reading our screening script to your bid. Applications without audio will be rejected. Must be 100% fluent in English and Spanish with a neutral accent for live US client phone support.
Ongoing, long-term freelance role tracked via Workana Work Diary. Pay rate is $6.50 - $8.00 USD per hour, billed only for exact minutes spent on active tasks.
Shift Schedule (US Pacific Time):
• Mon-Fri: 11:00 am - 3:00 pm (live phone & admin shift)
• sat: 9:00 am - 3:00 pm (weekend support shift)
• marketing: 3-5 flexible hours/week to batch content.
• Scale to 40 hours to cover morning shifts if manager is on vacation.
Core Responsibilities:
• Live Support: Answer inbound/outbound calls from US clients and staff. Handle scheduling and customer service calmly.
• SLA: Respond to texts and emails within 15 minutes during live shifts.
• System Management: Input leads into Salesforce and Tutorbird. Custom apps are in development to reduce manual scheduling.
• Financials: Process staff payroll cycles using our self-service platform.
• Marketing: Design and schedule posts/reels on Facebook, Instagram, and TikTok using Canva. Build and execute email campaigns.
Strict Qualifications:
• Fluent English and Spanish (verbal/written) with little to no accent in English.
• Experience with Salesforce, Tutorbird, or similar CRMs.
• Content editing basics (Canva, CapCut, Meta Suite).
• High-speed internet and silent home office.