Data Entry Analyst - Competency with computer skills (e.g. for database, web app, and email)

Responsibilities for Data Entry Analyst:
Process and analyze data files to ensure they meet organizational data integrity standards and compliance reporting requirements as appropriate.
Identify and resolve data discrepancies working with schools that are late in reporting enrollment data or have other challenges that could adversely affect compliance reporting, availability/accessibility of data, etc.
Accurately document customer communication and processing activities and requirements.
Communicate with management and technical teams to resolve internal issues that prevent processing of data files.
Work with management and across departments and teams to support client escalations.
Actively participate in training, testing, and other service enhancement and maintenance initiatives.
Consistently meets expectations for all Quality Control initiatives/competencies.
Resolve inquiries and effectively communicate with school via phone and/or email.
Contact school clients via phone, fax, and email to request information necessary to maintain accurate and up-to date data, points of contact, and expected dates of future data transmissions.


Qualifications for Data Entry Analyst:
Some college, or an equivalent combination of education and experience, including through military service will be considered.
Competency with computer skills (e.g., For database, web applications, and email).
Strong oral and written communication skills.
Excellent verbal communication skills with an emphasis on proper grammar, etiquette, and vocal qualities such as tone, inflection, and enunciation.
Demonstrated ability to adapt to changing priorities and procedures.
Bilingual (Spanish) preferred (not required)
Experience corresponding to clients and customers over the phone preferred
Experience with the student loan industry, higher education industry, and/or web order management preferred.
Experience working with Microsoft Outlook preferred