Full-Time Virtual Assistant for London Short-Term Rental Company

We are a short-term rental company based in central London, managing approximately 110 properties. We are seeking a dedicated full-time Virtual Assistant to join our remote team on a long-term basis. The ideal candidate will be based in Latin America.

Working Shift:
This role requires working from 3pm to 12am UK time, which corresponds to daytime hours in Latin America (e.g., 10am to 7pm in Colombia or 9am to 6pm in Mexico).

Main Responsibilities:
- Efficiently replying to guest messages before and during their stay, maintaining a warm, natural, and professional tone.
- Providing real-time support for guest check-ins and promptly resolving any access or property-related issues.
- Managing booking enquiries received from platforms such as Airbnb and Vrbo, and actively following up with prospective guests.
- Coordinating seamlessly with our cleaning, maintenance, and delivery teams through a ticket-based system.
- Ensuring all property information and daily check-in records are accurately maintained and kept up to date.

Requirements:
- Fluent written and spoken English is essential, as daily communication with international guests will be a core part of the role.
- Previous experience in hospitality, customer service, or short-term rentals is a significant advantage.
- Must be highly organized, proactive, and comfortable working independently.
- A reliable internet connection and a quiet, professional workspace are required.

Tools We Use:
Our team utilizes industry-standard tools including Guesty, Enso Connect, Breezeway, Notion, and Slack. Comprehensive training will be provided for all systems.

Selection Process:
Selected candidates will be invited to complete a short, paid trial task.