Remote General Assistant for Office Support and Customer Service

Remote General Assistant for Office Support and Customer Service - Part Time

Most of your time will be spent on administrative tasks. You will also answer phone calls (normally less than 3 per hour), chat support, and customer emails.

What You'll Do
Answer incoming calls, respond to live chats, and manage email inquiries from customers (very few per hour). Provide helpful and accurate information, resolve issues, and escalate complex cases when needed.
Complete and manage various types of paperwork and forms.
Conduct research to support our business operations and help us make good decisions.
Help maintain and update our online marketplace portals.
Use our internal systems and tools to efficiently assist customers and handle administrative tasks.
Work together with our team members to ensure excellent customer support and smooth operations.

Work Schedule
Monday - Friday, 9:00 am - 2:00 pm utc-5 (this is central daylight time in the usa. Please check this against your local time zone.)
There will be an initial 3-month training period at these hours.
After successful completion of training, you will receive your first raise and there may be opportunities for more hours.

What We're Looking For
Excellent to Fluent in English (reading, writing, and speaking).
Proficiency in either Spanish or Portuguese (being able to speak both is a strong advantage, but not required).
Very strong Excel skills, specifically formatting and terminology.
Experience with or a good understanding of AI tools and how they can be used in business.
Strong understanding and experience with Microsoft 365 or Google Workspace (we mainly use Google Workspace).
Reliable internet connection and a personal computer.
Excellent communication and problem-solving skills.
A proactive, adaptable, and versatile approach to working in a dynamic small business environment.

Our Hiring Process
Application Review - Must include a video of you to verify English ability. You may submit a video you already have, or use the script below: We will carefully review all applications received.
Video Interview: Candidates who meet our requirements will be invited for a video interview.
Monitored Competency Tests: After the video interview, successful candidates will complete a series of online tests. These tests will be monitored and based on the skills mentioned in your application and the job requirements.

Optional Script if you do not already have a video available
Welcome! I'm excited to tell you about our special product: Harmony Grown Candy.
Harmony Grown Candy isn't just any sweet treat. It's a unique product that comes directly from nature, developed with a lot of care. We believe in creating delicious candies that are also good for you, made with ingredients that are grown responsibly.
Our candy is made using a special process that we call 'harmony grown.' This means we focus on natural, high-quality ingredients, and we make sure our production methods are sustainable and mindful of the environment.
When you enjoy Harmony Grown Candy, you're not just tasting something delicious. You're experiencing a product that values purity, quality, and a commitment to nature.
We're proud to offer a candy that brings a little bit of natural harmony to your day. Thank you.