Seasonal Customer Service & Estimating Coordinator (Remote)

Seasonal Customer Service & Estimating Coordinator (Remote)

Contract Position | October 1 – December 11, 2026 | 30–40 Hours/Week

Knight’s Lights is a premium Christmas lighting company serving Northwest Arkansas. We also operate Knight Window Washing. We are hiring a remote seasonal Customer Service & Estimating Coordinator to support both businesses during our busiest season.

This is a customer-facing role. Our #1 priority is finding someone who is excellent on the phone, speaks clear and natural English, enjoys talking with people, stays organized, and gets things done without needing constant reminders.

Paid training will begin before October. From October 1 through December 11, we expect approximately 30–40 hours per week with availability during U.S. Central Time business hours.

primary responsibilities

customer communication

- answer inbound knight’s lights phone calls.
- Provide a friendly, confident, professional first impression.
- Collect customer and property information.
- Qualify new leads.
- Answer routine customer questions.
- Respond to customer texts and emails.
- Make scheduled follow-up calls on open estimates.
- Escalate unusual pricing, design, complaint, safety, or property issues to the owner.

Virtual Estimating

Most Knight’s Lights estimates will be completed virtually.

- Review Zillow, Google Maps, Google Earth, and other available property imagery.
- Determine whether an estimate can be completed virtually or requires an onsite visit.
- Create customers and estimates in Housecall Pro.
- Learn Holiday Home Concepts Christmas lighting design software.
- Create lighting mockups and designs.
- Measure rooflines and decorating areas.
- Enter footage, colors, options, photos, installation notes, and special considerations.
- Prepare complete, polished estimates for owner review.

The owner will review and personally send estimates. Christmas lighting experience is not required. We will train you.

Scheduling and Customer Coordination

- Monitor approved estimates and deposits.
- Schedule installations after the required deposit is received.
- Follow our scheduling, geographic, and availability guidelines.
- Handle routine scheduling changes.
- Receive and coordinate customer repair/callback requests.
- Track routine issues until completed.
- Escalate urgent or unusual situations when necessary.

Knight Window Washing Support

When Knight’s Lights work is caught up, you will help keep your schedule productive by assisting Knight Window Washing with:

- Customer follow-up calls.
- Scheduling.
- CRM updates.
- Accounts-receivable follow-up.
- Payroll preparation and basic data gathering.
- Organizing customer information, photos, and files.
- Scheduling prewritten social media content.
- Other documented, repeatable administrative tasks.

Social Media

This is NOT a creative marketing position. Content, captions, photos, and instructions will generally be provided. You will upload and schedule the finished content using Meta Business Suite or similar scheduling platforms.

ideal candidate

- excellent spoken and written english.
- Strong, natural phone presence with U.S. Customers.
- Friendly, personable, and confident.
- Genuinely enjoys helping customers.
- Organized and detail-oriented.
- Completes tasks promptly.
- Comfortable managing multiple priorities.
- Learns new software quickly.
- Works independently after training.
- Comfortable following documented procedures.
- Knows when to handle something independently and when to escalate it.

Experience with customer service, phone support, appointment scheduling, CRM software, Housecall Pro, Google Workspace, or home-service companies is helpful but not required.

COMPENSATION

Hourly contract position.

Expected range: approximately $11–$15/hour depending on experience and communication ability.

Planned compensation structure:

- Approximately $12/hour during initial training.
- Approximately $13/hour after successful training and independent performance.
- Potential increase to approximately $14/hour later in the season based on performance and reliability.

how to apply

important: please include a 60–90 second voice or video recording with your application.

Speak naturally rather than reading a prepared script. We are primarily evaluating spoken English, friendliness, confidence, communication style, and phone presence.

Please also briefly pretend you are answering this customer:

“Hi, I’m interested in getting Christmas lights installed on my house. How does your process work?”

Please include the phrase “Blue Christmas” somewhere in your application so we know you read the full description.

Our goal is for customers to feel like they are speaking with a knowledgeable, friendly member of our local company—not an outsourced call center.
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