Experienced Virtual Assistant for Hvac Business Support

Virtual Assistant for HVAC Business – Phone Screening, Scheduling, Admin Support (Eastern Time)

We are seeking a highly organized, tech-savvy, and fluent English-speaking Virtual Assistant to support daily operations for our HVAC company based in Philadelphia, PA.

Ideal Candidates:
- Hands-on experience with Housecall Pro
- Proficiency with Google Apps (Gmail, Calendar, Drive, Docs)
- Fluent spoken and written English (Customer service skills)
- Ability to work full-time during Eastern Time (Philadelphia) business hours

Top Candidate Profile (the following skills will need very little onboarding and are best positioned for fast growth with the company):
Applicants with prior experience in service-based businesses (HVAC, plumbing, or similar trades), dispatching, or customer service will adapt quickly. Technical HVAC knowledge is helpful but not required. Familiarity with modern AI tools and productivity apps is a strong plus.

Additional Backgrounds That Help You Ramp Up Faster:
- Dispatcher experience in service businesses (HVAC, plumbing, electrical, etc.)
- Customer service roles with heavy phone interaction
- Technical understanding of HVAC or related trades
- Familiarity with modern AI tools and productivity apps
- Prior use of other CRMs or VoIP platforms (RingCentral, Grasshopper, etc.)

Major Responsibilities:
- Answer and screen incoming customer calls with a professional phone presence
- Manage and update technician schedules using Housecall Pro and Google Calendar
- Provide administrative support to field technicians and office staff
- Respond to emails and manage customer communications
- Maintain CRM records and job files with accuracy
- Learn and effectively use Housecall Pro, AI tools, and other digital systems to support operations
- Perform additional administrative duties as needed

Requirements:
- Comfortable speaking with U.S. Customers by phone
- Tech-savvy and eager to learn new systems
- Fast, reliable internet connection
- Organized, reliable, and proactive personality

We are looking for a long-term team member who can help streamline operations, support our technicians, and grow with the company. HVAC industry knowledge is a plus, but not required — training will be provided.