Virtual Assistant - Short-Term Rental Guest Support

Job Description:
We are looking for a Virtual Assistant specializing in Short-Term Rental Guest Support to join our team. Your main responsibility will be ensuring a seamless and enjoyable experience for guests staying at our short-term rental properties. Excellent communication skills in English are essential for this role.

Responsibilities:
Respond promptly to guest inquiries, messages, and issues via email, phone calls, and rental platforms.

Assist with booking inquiries, reservations, modifications, and cancellations according to rental policies.

Provide pre-arrival information including check-in instructions, directions, and local recommendations.

Address guest concerns and issues during their stay, coordinating with property management or maintenance teams as needed.

Gather guest feedback post-stay to improve services and manage reviews and ratings on rental platforms.
Keep detailed records of guest interactions, reservations, and feedback.

Assist with administrative tasks such as invoicing, payment processing, and data entry.

Resolve guest complaints or conflicts efficiently, demonstrating strong problem-solving skills.

Utilize property management software and communication tools effectively.

Provide friendly and welcoming customer service to ensure guest satisfaction.

Requirements:
Proficiency in English language (spoken and written).
Proven experience in customer service, hospitality, or related field.

Strong organizational skills with attention to detail.

Ability to work independently and prioritize tasks effectively.

Proficiency in Breezeway and Guesty.

Flexibility to work non-traditional hours including evenings, weekends, and holidays.

Previous experience in short-term rental management or virtual assistance is a plus.

Assist with administrative tasks such as invoicing, payment processing, and data entry.