Amazon/Shopify Seller: Operations & Customer Support Generalist

Job Title: Amazon/Shopify Seller: Operations & Customer Support Generalist
Company: ZoCo Products
Location: Remote (U.S. Time zone preferred)
Type: Contractor / Part-Time (20–40 hrs/wk)
Start Date: ASAP

About ZoCo Products

ZoCo Products is a fast-growing eCommerce company based in Annapolis, MD. We sell customizable educational, safety, and promotional printed products—like Safety Magnets™, posters, and activity books—through Amazon, Shopify, and B2B channels. Our customers include schools, healthcare providers, nonprofits, and businesses promoting health and safety messages. We’re known for fast service, clear communication, and thoughtful design.

What You’ll Be Doing

This role spans customer service, operations, and data. You'll handle key workflows and help improve how we run them. You’ll work closely with our team and be expected to stay ahead of problems, communicate clearly, and keep things moving.

📮 Customer Support

Respond quickly and professionally to Amazon and Shopify messages

Troubleshoot order or shipping issues; follow up with customers as needed (artwork, delivery, etc.)

Coordinate with vendors and fulfillment partners

Manage and escalate Amazon support cases

Be responsive and proactive with both customers and our team

📊 Data & Reporting

Pull and organize CSVs from Amazon and other platforms

Maintain Google Sheets dashboards for performance, fulfillment, and operations

Spot trends and suggest improvements

Bonus: comfortable with large data sets, pivot tables, query/arrayformula

⚙️ operations & admin

maintain sops and task lists (we use clickup)

monitor inboxes (e.g., Compliance notices, vendor quotes) and take appropriate action

Keep product data, pricing, and fulfillment logs accurate and up to date

Assist with projects like Shopify updates, product uploads, and customer outreach

What We’re Looking For
✅ Must-Haves

Amazon Seller Central Proficiency: You’ve worked in Seller Central and understand how to navigate, download reports, manage listings, file cases, and interpret performance data

Strong Google Sheets/Excel Skills: Confident using formulas, troubleshooting issues, and organizing data

Responsive & Reliable: You follow through, communicate early, and manage your time without reminders

Comfort with Light Phone Work: Willing to call customers for artwork approvals or delivery clarifications

Analytical Thinker: You spot issues early and look for patterns

Organized & Independent: You keep tasks structured and documented

Eager to Learn: Open to feedback, curious, and ready to improve processes

🤖 AI & Process-Minded

You actively use tools like ChatGPT to streamline tasks, write SOPs, summarize work, and improve workflows

You seek out ways to automate or simplify repeatable processes

Bonus Skills & Tools

Graphics Support: Comfortable placing customer logos or text on product templates (e.g., Canva, Adobe Illustrator, or similar)

Tool Familiarity: Experience most of the following is a plus —

Google Sheets (advanced use)

Slack (team collaboration)

ChatGPT (process automation and productivity)

ShipStation (fulfillment management)

HubSpot (customer management and marketing)

ClickUp (task and SOP management)

Shopify Admin (product listings, orders, collections)

Google Apps Script / Zapier (basic automation)

The more of these you know, the faster you’ll hit the ground running

Awareness of common Amazon compliance pitfalls (stranded listings, suppressed content, account health flags) is a plus

Work Style & Compensation

Flexible hours with some U.S. Business hour overlap

20–40 hours/week to start, with potential to grow

Hourly, 1099 contractor role