Virtual Assistant — Telehealth Medical Practice & Personal Support

About the Role

We are a Miami-based physician-owned telehealth weight management practice seeking a sharp, proactive Virtual Assistant to support both practice operations and personal scheduling. You'll work directly with the physician-owner in a fast-moving, growing practice. This role requires someone who is organized, trustworthy, and comfortable in a healthcare environment — not just a general VA.

Practice & Clinical Admin Support
- Managing patient intake workflows, document collection, and consent tracking
- Coordinating with compounding pharmacies and lab vendors (Labcorp/Quest)
- Scheduling consultations and managing provider calendar
- Drafting and sending patient-facing communications
- Completing insurance, credentialing, and administrative forms
- Maintaining organized digital filing and EHR records
- Research tasks — vendors, tools, pricing, regulatory updates

Telehealth & EHR Operations
- Comfort navigating EHR platforms is required — experience with Cerbo, Jane App, Charm, or similar cash-pay / functional medicine EHRs strongly preferred
- Setting up and managing patient charts, intake forms, and visit workflows within the EHR
- Troubleshooting basic telehealth platform issues (scheduling links, video visit setup)
- Familiarity with HIPAA-compliant tools (secure messaging, payment processors, e-signature platforms) is expected

Personal Support (during lighter practice hours)
- Scheduling personal and family appointments (medical, pediatric, etc.)
- Researching and booking services, coordinating personal logistics
- General life admin and ad-hoc tasks as needed

Social Media (Bonus)
- Assisting with content scheduling, caption drafting, or coordination for practice social accounts is a plus — please describe any relevant experience in your application

What We're Looking For
- Prior experience supporting a telehealth or medical practice — this is not a general VA role
- Highly organized with exceptional attention to detail and follow-through
- Proactive — you surface problems before they become fires
- Discreet and trustworthy with sensitive medical and personal information
- Professional written communication in English
- Spanish fluency is a significant plus given our patient population
- Comfortable with Google Workspace, and ideally project management tools (Notion, Trello, or similar)
- Available for same-day communication during Miami business hours at least 4 days/week

Logistics
- Fully remote / flexible hours
- Part-time to start (~20 hrs/week), with strong potential to grow as the practice scales
- US-based or bilingual LatAm candidates with excellent English considered

To Apply

Send a brief introduction covering your background, relevant healthcare va experience, which ehr platforms you've worked in, and your hourly rate. Begin your message with the phrase "detail-forward" — this confirms you've read the full posting. Applications without this phrase will not be reviewed.